Customer Care Representative

Customer Care Representative
Katowice
NR REF.: 1184834

Customer Care Representative - FedEx

FedEx is the largest express transportation company in the world.  Sure, we deliver packages, but this is just part of the story. Today, with an extensive network in more than 220 countries and territories, we’ve made logistics and warehousing a science. We are 700,000 team members strong, diverse as the world we serve, committed to values focused on care, balance, inclusivity, results, sustainability, and transformation. Join us and let39s write our next chapter together. 

What you will be doing:

• joining our team, you will be point of contact for our customers in Europe
• providing accurate information and guidance to our customers via dedicated chat
• advising our customers on how to use FedEx services and tools
• advising our customers on clearance processes from multiple countries
• helping customers resolve service-related issues by providing accurate, valid and complete information about processes and procedures from multiple countries
• identifying new opportunities to grow business with our customers
• working according to the calendar(s) of European countries
• working together with other teams at FedEx to make every customer39s experience outstanding.

What do you bring with you:

• excellent communication skills
• computer literacy and ability to easily navigate between different screens and systems
• fluent English written and spoken is a must (B2/C1)
• strong organisational skills with attention to detail
• positive attitude and problem-solving mindset to find the best solution for the customer
• confidence, empathy, and friendliness to offer an excellent experience to our customers
• flexibility in adapting to a dynamic business environment
• A desire to work in shift work-during Polish bank holidays & in rotational shifts: any 8-hour shift b/w 6:30 am – 8:00 pm.

What do we offer:

• stable work conditions – contract of employment from the very beginning
• hybrid working policy, where team members have the opportunity to combine the benefits of working in the office  and some days working from home. After onboarding and induction: 2 days at the office and 3 days of remote work. 
• great working conditions with a modern office and comfortable office
• training to get you started and on-the-job learning opportunities
• package of non-wage benefits (medical care including dental package; life insurance; Multisport/myBenefit and Sodexo card, extensive learning resources to further develop your skills and knowledge, including online language courses)
• possibility to grow and boost your career and improve your skills together with us
• Tuition Assistance Program - to support your development using external sources
• Referral Program – to enable you to recommend qualified candidates for job openings within your network and get rewarded if it’s successful
• Employee Assistance Program for you and your family in difficult life situations
• employee reduced-rate shipping 
• possibility to work in a highly professional, stimulating and challenging work environment of a multinational company with a great long-term career perspective and a great work atmosphere

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.